Question – when was the last time you tested your website’s contact form?
You may be thinking – “What do you mean? Do I need to check them!?”
The answer is yes. Your forms are often the first point of contact for potential customers, and any issues — such as messages not being delivered or going to your spam folder — could mean missed opportunities.
Even if your website is not hosted with us – we still recommend you follow this advice.
FACT: Website contact forms are usually the most important part of many businesses lead generation efforts, yet they are often the most overlooked element. Ironically & unfortunately, they’re also the thing that breaks most often.
How to check your forms:
✔️ Submit a test inquiry from your website form(s) and confirm that it sends successfully, and presents the confirmation message on the screen.
✔️ Go to your email and confirm that you have received it.
✔️ If it doesn’t arrive in your inbox – check your spam/junk folder to ensure emails aren’t being filtered by your email client.
✔️ Make sure the correct email address is receiving the form submissions.
✔️ Let us know if you need to update any outdated contact information.
What to do if you don’t receive your test email.
If you have sent a message and there is some sort of issue – don’t panic, but if we look after your website, please let us know.
Once you contact us, then we will take a look, investigate and resolve the issue. You can either use the button below to access our Bug Reporting Form, or email Nathan or Michelle directly.
Don’t Lose Business Over a Broken Form
The reality is, we often don’t actually use our own website that much! But we recommend that you regularly test your form/s to ensure you never miss a valuable lead.
Your contact form is a small piece of your website, but it can have a big impact on your business. Taking the time to check it regularly ensures you stay connected with potential clients and don’t let any opportunities slip through the cracks.
Website updates:
Part of the checks we undertake each time we perform an update include your contact forms.If you are wondering if your website is due an update – please contact us.
